Frequently Asked Questions

Can't find what you're looking for? Contact us

For Buyers

Is Ventiere free for buyers?

Yes. Creating a buyer account, browsing the directory, and contacting suppliers is completely free. No credit card needed.

How do I know a supplier is genuine?

Verified suppliers (shown with a green badge) have passed our AI-powered document verification, including cross-checks with government registries like Companies House (UK), GST (India), and VIES (EU). Unverified suppliers are still reviewed by our team before listing.

How do I contact a supplier?

Click 'Send Enquiry' on any supplier profile. You'll need a free buyer account. Your message is delivered directly to the supplier's email.

What happens after I send an enquiry?

The supplier receives an email notification immediately. Most suppliers respond within 24–48 hours. You can track your enquiries from your buyer dashboard.

Can I chat directly with a supplier?

Yes — once you have a buyer account, you can use the chat feature on any supplier's profile page to message them in real time.

For Suppliers

How much does it cost to list?

The Free plan is completely free and gets your business listed in the directory after our team review. The Verified plan is £20/year and adds a verified badge. The Featured plan is £49/month and puts your listing at the top of the directory and on the homepage.

How long does approval take?

We aim to review all new supplier listings within 24 hours. You'll receive an email once your listing is approved.

What documents do I need for verification?

For the Verified badge you'll need: company registration certificate, VAT/GST/trade certificate, and a director ID (passport or driving licence). We also accept ISO certifications and export licences for additional trust.

Can I edit my profile after approval?

Yes. Log in to your supplier dashboard to update your company description, products, contact details, and upload new documents at any time.

What is the Featured plan?

Featured suppliers appear at the top of all directory searches and on the Ventiere homepage. This significantly increases the number of buyer enquiries you receive.

Can I cancel my subscription?

Yes, cancel any time from your dashboard. Your listing reverts to the Free plan at the end of the billing period.

General

What countries does Ventiere cover?

Ventiere is a global directory. We have suppliers from India, Bangladesh, China, Pakistan, Sri Lanka, UK, Germany, UAE and more. Buyers can be based anywhere.

How do I report a suspicious supplier?

Use the 'Report' link on any supplier profile, or email us at ventiere25@gmail.com. We investigate all reports within 24 hours.

Is my data safe?

Yes. We use Supabase (SOC 2 compliant) for all data storage, Stripe for payments (PCI compliant), and never sell your data to third parties. See our Privacy Policy for full details.

How do I delete my account?

Visit our GDPR / Data Deletion page or email ventiere25@gmail.com with your request. We'll process it within 30 days.

Still have questions?

Our team typically responds within a few hours.

Contact Support