Terms & Conditions

To use the Platform, you must be at least 18 years old and legally capable of entering into binding commercial agreements on behalf of yourself or the business entity you represent.

If you register or communicate on behalf of a company, organisation, or other legal entity, you confirm that you have the authority to bind that entity to these Terms. The entity will be responsible for all activity conducted through its representatives.

Users must provide accurate, current, and complete information during onboarding, verification, or communication processes and must promptly update such information if it changes.

Ventiere reserves the right to request supporting documentation to verify identity, authority, or business legitimacy at any time. Failure to provide requested information may result in suspension or termination of access to the Platform.

You are responsible for maintaining the confidentiality of your communications and for all activities conducted through your interactions with Ventiere.

Eligible suppliers and listings: Ventiere is a directory of suppliers of physical products and goods — including manufacturers, wholesalers, distributors, and exporters — together with directly product-related services such as OEM or custom manufacturing, private-label production, and packaging. Businesses offering standalone services only (for example, consulting, marketing, software, financial, or logistics-only services) with no physical product are not eligible to create a supplier listing.

Ventiere may decline, refuse, remove, or suspend any listing or account that does not meet these eligibility requirements, at its sole discretion and without notice.

Ventiere is a neutral introduction and directory platform only. Ventiere Ltd operates an online directory and communication tool that allows users to discover, list, and contact one another. Ventiere is not a party to any communication, negotiation, agreement, or transaction between users. Ventiere does not buy, sell, own, produce, store, inspect, test, ship, insure, finance, guarantee, or take possession of any goods or services, and is not a buyer, seller, manufacturer, distributor, importer, exporter, broker, agent, dealer, escrow holder, payment processor, fiduciary, adviser, or guarantor of or for any user, in each case unless expressly agreed in a separate written agreement signed by an authorised officer of Ventiere. Ventiere merely provides the means by which users may find and communicate with one another; everything that follows from that contact is solely between the users.

The Platform is a business introduction and communication facilitation service only.

Ventiere provides sourcing assistance and enables users to identify and communicate with potential commercial counterparties. Ventiere does not itself supply, purchase, manufacture, store, inspect, ship, finance, insure, guarantee, endorse, or control any goods or services offered by users.

Ventiere is not a buyer, seller, manufacturer, distributor, retailer, importer, exporter, broker, agent, representative, partner, guarantor, escrow provider, logistics provider, payment intermediary, or fiduciary of any user unless expressly agreed in a separate written agreement signed by Ventiere.

No partnership, joint venture, employment, agency, or fiduciary relationship is created between Ventiere and any user as a result of using the Platform.

All negotiations, quotations, agreements, purchase orders, contracts, invoices, shipments, and payments occur exclusively between users. Ventiere is not a party to any transaction between users.

Ventiere does not supervise negotiations, determine contractual terms, or monitor performance of agreements between users. Any reliance on information obtained through the Platform is at the user's own risk.

Ventiere may introduce users to potential commercial counterparties and may facilitate initial communications, including through email or other communication channels.

An introduction shall be deemed to occur when Ventiere shares contact details of a user with another user, forwards communications between users, or enables the parties to identify each other as potential business counterparties.

Following an introduction, users may communicate directly with each other. Such communication does not remove the fact that the relationship originated through the Platform.

Ventiere may, but is not obligated to, monitor or retain records of communications for operational, security, or dispute-resolution purposes.

Users acknowledge that Ventiere does not control, edit, or guarantee the accuracy of communications exchanged between users.

Users agree not to circumvent, avoid, bypass, or undermine Ventiere in connection with any introduction made through the Platform.

For a period of 24 months from the date of an introduction, users must not directly or indirectly engage, transact, negotiate, contract, or continue a commercial relationship with a counterparty introduced through Ventiere without Ventiere's involvement where Ventiere would ordinarily earn a fee, commission, or other commercial benefit.

An introduction includes, but is not limited to, any situation where:

• contact details are shared by Ventiere;
• communications are forwarded by Ventiere;
• parties become aware of each other through the Platform; or
• discussions begin as a result of Ventiere's sourcing assistance.

This obligation applies regardless of whether transactions occur on or off the Platform, and regardless of whether communications continue through email, phone, messaging applications, in-person meetings, or any other channel.

If users proceed with a transaction after an introduction without involving Ventiere, Ventiere shall be entitled to the fees or commission that would reasonably have been payable had the transaction been conducted through Ventiere.

Users agree that Ventiere may rely on communication records, timestamps, introductions, and reasonable commercial estimates to determine whether a transaction resulted from an introduction.

Access to the Platform may currently be free or limited in cost; however, Ventiere reserves the right to introduce fees, commissions, subscriptions, service charges, success fees, listing fees, verification fees, escrow fees, insurance fees, advertising fees, or other monetisation models at any time.

Where fees apply to a specific service, users will be informed before the service is provided. Continued use of the relevant service after notification constitutes acceptance of the applicable fees.

Fees may apply to introductions, successful transactions, premium features, priority sourcing, supplier visibility, buyer access, verification services, or other value-added services.

Ventiere reserves the right to invoice users for amounts owed in connection with services provided or introductions made. Users agree to pay valid invoices within the stated payment period.

Failure to pay applicable fees may result in suspension or termination of access to the Platform and restriction of future introductions.

Nothing in this section limits Ventiere's right to recover fees due in connection with a transaction arising from an introduction under Section 4 (Non-Circumvention).

Users agree to use the Platform only for legitimate business purposes and in compliance with all applicable laws and regulations.

Users must ensure that all information provided to Ventiere or to other users is accurate, truthful, current, and not misleading. Users must not impersonate any person or entity or misrepresent authority, identity, certifications, products, capabilities, or intentions.

Users must not use the Platform to:

• offer illegal, counterfeit, unsafe, or prohibited goods or services;
• transmit false, deceptive, or fraudulent information;
• send spam, unsolicited promotions, or mass communications unrelated to genuine business enquiries;
• harvest or collect contact details for purposes unrelated to genuine sourcing or procurement;
• interfere with the operation or security of the Platform;
• attempt to gain unauthorised access to systems, data, or other users.

Prohibited goods: Suppliers must not list, offer, advertise, or attempt to sell any illegal, counterfeit, stolen, unsafe, recalled, or otherwise prohibited goods. This includes, without limitation: weapons, firearms, ammunition, and military or dual-use equipment; drugs, narcotics, and controlled substances; hazardous, toxic, or radioactive materials; endangered species and any products derived from them; human tissue, organs, or bodily fluids; and any goods that infringe intellectual-property rights or whose manufacture, sale, export, or import would breach applicable law, regulation, or trade sanctions. Ventiere may remove any such listing and suspend or terminate the account without notice.

Suppliers are responsible for ensuring that the goods they offer comply with applicable product safety, labelling, regulatory, export, and import requirements in relevant jurisdictions.

Buyers are responsible for verifying suitability, specifications, regulatory compliance, and commercial terms before entering into any transaction.

Users must independently verify counterparties and must conduct their own due diligence prior to entering into agreements.

Users remain solely responsible for their conduct, communications, and transactions with other users.

Ventiere reserves the right to restrict, suspend, or terminate access where misuse, suspicious behaviour, or violation of these Terms is suspected.

A "Verified" badge, status, score, or any review or check by Ventiere is a limited, internal trust-and-safety signal only. It is based on documents, declarations, and third-party or public sources that may be incomplete, out of date, altered, forged, or false, and which Ventiere does not and cannot guarantee. Verification is not, and must not be relied upon as, an endorsement, recommendation, certification, warranty, or guarantee of any user's identity, legitimacy, financial standing, product quality, capacity, regulatory compliance, or ability or willingness to perform. Verified and non-verified users are dealt with by users at the same own risk. Ventiere accepts no liability arising from any reliance on verification, and every user must carry out its own independent due diligence (including identity, references, samples, and bank-detail confirmation) before entering into any dealing or making any payment.

Ventiere may perform checks, reviews, or verification procedures on users, documents, certifications, or business information for trust and safety purposes.

Any verification, badge, status, review, assessment, or communication from Ventiere does not constitute an endorsement, certification, guarantee, warranty, or assurance of legitimacy, quality, reliability, performance, creditworthiness, regulatory compliance, or ability of any user.

Verification is limited in scope and may rely on documents, representations, third-party sources, or publicly available information which may not always be complete, current, or accurate.

Ventiere does not guarantee the authenticity of documents, certifications, licences, product claims, production capabilities, or business conduct of any user.

Users remain solely responsible for conducting their own due diligence before entering into any commercial arrangement.

Reliance on any information, verification status, or communication provided through the Platform is at the user's own risk.

All transactions conducted following an introduction through the Platform occur solely between the users involved.

Ventiere is not responsible for and does not control product quality, specifications, safety, legality, regulatory compliance, packaging, labelling, shipping arrangements, delivery timelines, customs clearance, payment performance, or contractual fulfilment between users.

Users acknowledge that Ventiere does not inspect goods, supervise production, monitor logistics providers, verify shipment status, or confirm delivery unless expressly agreed in a separate written service agreement.

Any purchase order, contract, invoice, or agreement formed is strictly between the transacting users. Ventiere is not a contracting party and assumes no obligations arising from such agreements.

All commercial, financial, and operational risks arising from a transaction — including non-payment, late delivery, product defects, loss, damage, regulatory seizure, or contractual breach — remain the sole responsibility of the users involved.

Users agree to resolve disputes directly with their counterparty. Ventiere may, at its discretion, assist communication but has no obligation to mediate, arbitrate, or enforce agreements.

Ventiere is not responsible for any fraud, scam, impersonation, phishing, account compromise, fake or cloned listing, or diversion of payment, whether occurring on or off the Platform. Communications and contact details exchanged through or after use of the Platform may be targeted by fraudsters. Before sending any funds or sharing sensitive information, users must independently verify the recipient's identity and bank/payment details through a separate trusted channel. Ventiere will never be liable for funds paid to, or losses caused by, another user or a third party impersonating a user. Ventiere does not guarantee recovery of any funds.

Ventiere does not process, hold, receive, transmit, or safeguard payments between users unless expressly agreed in a separate written agreement.

All payments occur directly between users at their own risk and discretion.

Users are solely responsible for verifying payment instructions, bank account details, beneficiary identity, and any changes to payment information before transferring funds.

Ventiere is not responsible for losses resulting from fraud, impersonation, hacking, email compromise, payment diversion, incorrect bank details, or unauthorised payment instructions, including where communications occur via email or other external communication channels.

Users must independently confirm payment details through secure verification methods prior to making payment.

Ventiere does not guarantee recovery of funds in the event of payment disputes, fraud, or unauthorised transactions.

All intellectual property rights in the Platform, including its content, structure, layout, design, software, workflows, databases, and compiled business information, are owned by or licensed to Ventiere.

Users may use the Platform only for legitimate sourcing and procurement purposes. Users must not copy, reproduce, extract, scrape, download, distribute, sell, publish, or commercially exploit any part of the Platform or its database without prior written permission from Ventiere.

Users must not systematically collect or harvest supplier, buyer, or contact information for the purpose of building a competing database, directory, marketplace, or service.

Any data, introductions, or business relationships obtained through the Platform may only be used for genuine commercial engagement consistent with these Terms.

Feedback, suggestions, or ideas provided by users regarding the Platform may be used by Ventiere without restriction or compensation.

Ventiere reserves the right, at its sole discretion, to restrict, suspend, or terminate access to the Platform at any time where it reasonably believes a user has violated these Terms, engaged in suspicious activity, provided false information, attempted to bypass the Platform, failed to pay applicable fees, or created legal, security, or reputational risk.

Ventiere may take such action without prior notice where immediate action is reasonably necessary to protect users, the Platform, or third parties.

Termination or suspension does not affect any rights or obligations accrued prior to termination, including obligations relating to fees, non-circumvention, confidentiality, liability, or dispute resolution.

Users remain responsible for any transactions or commitments made prior to termination.

Ventiere shall not be liable for any loss of business, revenue, data, contacts, or opportunities resulting from suspension or termination of access.

To the fullest extent permitted by law, Ventiere shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, nor for any loss of profit, revenue, business, contracts, anticipated savings, goodwill, data, or opportunity, however arising.

Subject to the non-excludable matters below, Ventiere's total aggregate liability to any user arising out of or in connection with the Platform and these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of (a) the total fees actually paid by that user to Ventiere in the 12 months before the event giving rise to the claim, or (b) £100.

Nothing in these Terms excludes or limits Ventiere's liability for: death or personal injury caused by Ventiere's negligence; fraud or fraudulent misrepresentation by Ventiere; or any other liability that cannot be excluded or limited under the laws of England and Wales.

The exclusions and limits apply only to the extent permitted by law, and each is severable.

You agree to indemnify and hold harmless Ventiere Ltd and its officers, directors, employees, contractors, and affiliates from and against all claims, liabilities, losses, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: your use or misuse of the Platform; your breach of these Terms or any law; any User Content you provide; any dealing, dispute, or transaction with another user; any goods or services you offer, source, buy, or sell; any payment made or received; any data you upload or share; or any claim by a third party connected with your conduct. This indemnity survives termination.

Users may receive non-public, commercial, technical, or business information about other users through introductions or communications facilitated by the Platform.

Users agree to treat such information as confidential and to use it solely for legitimate evaluation or performance of potential commercial transactions.

Users must not disclose, publish, distribute, or use confidential information for any purpose unrelated to the intended business engagement without the prior consent of the disclosing party.

This obligation does not apply to information that:

• is publicly available without breach of these Terms;
• was lawfully known prior to disclosure; or
• is required to be disclosed by law or court order.

Confidentiality obligations continue even after users cease using the Platform.

Use of the Platform is also governed by the Ventiere Privacy Policy, which forms part of these Terms.

By using the Platform, users acknowledge that they have read and understood the Privacy Policy and consent to the collection, use, storage, and processing of information as described in it.

Where users share personal data of third parties (including employees, representatives, or counterparties), they confirm they have the lawful authority to do so and to permit Ventiere to process such data in accordance with the Privacy Policy.

Users must not upload or transmit sensitive personal data unless necessary and permitted by applicable law.

Ventiere shall not be liable for any failure or delay in performance of the Platform resulting from events beyond its reasonable control.

Such events include, but are not limited to, acts of God, natural disasters, fire, flood, war, terrorism, riots, civil unrest, labour disputes, power failures, internet or telecommunications failures, cyberattacks, government actions, sanctions, regulatory restrictions, or failures of third-party service providers.

During such events, Ventiere's obligations under these Terms shall be suspended for the duration of the disruption.

These Terms and any dispute or claim arising out of or in connection with them or the use of the Platform shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or related to these Terms or the Platform.

Nothing in this section limits Ventiere's right to seek injunctive or equitable relief in any jurisdiction where necessary to protect its rights, intellectual property, or business interests.

Ventiere reserves the right to modify or update these Terms at any time.

Updated Terms will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

If a user does not agree to the revised Terms, they must stop using the Platform.

Information provided by Ventiere, including sourcing suggestions, supplier matches, communications, or guidance, is provided for general informational purposes only.

Ventiere does not provide legal, financial, regulatory, customs, tax, engineering, safety, or professional advice. Users must obtain independent professional advice before making commercial decisions where appropriate.

Users acknowledge that decisions made based on information obtained through the Platform are made at their own discretion and risk.

Users are solely responsible for independently evaluating counterparties, products, services, certifications, regulatory requirements, and commercial terms before entering into any transaction.

Ventiere does not conduct full background checks, financial audits, factory inspections, or regulatory verification unless expressly agreed in writing.

Users must perform their own due diligence appropriate to the value and risk of the transaction.

Users agree that communications, records, timestamps, and data stored by Ventiere, including emails and system records, may be used as evidence in resolving disputes relating to use of the Platform or introductions made through it.

Electronic communications shall have the same evidentiary value as written documents.

Ventiere may from time to time offer optional services including, but not limited to, transaction support features such as escrow and order protection as a possible future/optional service, if introduced, payment assistance, inspections, logistics coordination, insurance facilitation, premium verification, sourcing support, or other value-added services.

Such services may be subject to separate terms, additional fees, or specific written agreements.

Unless expressly agreed in writing, Ventiere does not assume responsibility for performance of such services and may rely on third-party providers.

Users deal with each other entirely at their own risk. Ventiere has no responsibility or liability of any kind for, and gives no warranty, guarantee, representation, or assurance about: (a) the identity, legitimacy, solvency, honesty, capacity, or conduct of any user; (b) the existence, quality, safety, legality, authenticity, certification, origin, condition, fitness for purpose, or delivery of any goods or services; (c) the accuracy, completeness, or truthfulness of any listing, message, document, certificate, review, or other information provided by a user; (d) the performance, breach, cancellation, or outcome of any agreement, order, payment, or transaction between users; or (e) any act, omission, negligence, misrepresentation, fraud, or default of any user.

This applies regardless of where or how the interaction takes place — whether through the Ventiere website, the Ventiere chat/messaging tools, enquiry or RFQ forms, email, telephone, WhatsApp or other messaging apps, video, in person, or any other channel, and whether or not the interaction continues away from the Platform after users have become aware of one another through Ventiere.

Any dispute, disagreement, loss, damage, claim, or liability arising between users — including but not limited to non-payment, non-delivery, late or partial delivery, defective, unsafe, counterfeit, or non-conforming goods, fraud, scams, payment diversion, misrepresentation, breach of contract, intellectual-property infringement, regulatory seizure, or personal or business loss — is solely a matter between those users. Ventiere is not a party to it, is not responsible for it, and has no obligation to investigate, mediate, arbitrate, adjudicate, refund, compensate, or otherwise become involved. Users must pursue any such matter directly with the other user.

All listings, profiles, messages, chat, reviews, ratings, documents, images, and other material provided by users ("User Content") are the sole responsibility of the user who provides them. Ventiere does not author, control, monitor, verify, endorse, or adopt User Content and acts only as a passive technical conduit for its transmission and display. Ventiere is not liable for any User Content, including any content that is false, misleading, defamatory, offensive, infringing, confidential, unlawful, or harmful. Ventiere may, but is not obliged to, review, moderate, remove, or disable access to User Content at its sole discretion and without notice. If you believe User Content infringes your rights or breaches these Terms, contact info@ventiere.com and Ventiere will review it under a notice-and-takedown process. Users grant Ventiere a non-exclusive licence to host, display, and transmit their User Content for the purpose of operating the Platform.

Ventiere has no responsibility for any goods or services discussed, offered, sourced, bought, sold, imported, exported, or used by users, including their quality, safety, legality, labelling, certification, intellectual-property status, conformity, or any injury, death, loss, or damage they may cause. Responsibility for product compliance, safety, and all import/export and regulatory obligations rests solely with the buyer and supplier.

The "Ventiere AI" assistant and any automated suggestions, matches, summaries, or insights are provided for general information only, on an "as is" basis. They may be inaccurate, incomplete, or out of date, are generated automatically, and do not constitute professional, legal, financial, trade, customs, or any other advice. Users must not rely on them and must verify independently. Ventiere is not liable for any decision taken or loss suffered in reliance on AI or automated output.

The Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. Without limitation, Ventiere does not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components, that any user, listing, or information is genuine, accurate, or lawful, or that the Platform will meet any user's requirements. All implied warranties, conditions, and terms (including as to satisfactory quality, fitness for purpose, and reasonable skill and care) are excluded to the fullest extent permitted by law.

You use the Platform and deal with other users entirely at your own risk, and you assume full responsibility for those decisions. To the fullest extent permitted by law, you release and forever discharge Ventiere Ltd and its officers, directors, employees, contractors, and affiliates from any and all claims, demands, disputes, losses, liabilities, damages, costs, and expenses of every kind, whether known or unknown, arising out of or in any way connected with: (a) your use of the Platform; (b) any dealing, communication, dispute, or transaction with another user, whether on or off the Platform; (c) any User Content; or (d) any goods, services, payments, or conduct of any user. You agree that any claim you may have in connection with the foregoing lies solely against the other user(s) involved and not against Ventiere.

Entire agreement: these Terms, the Privacy Policy, and the Cookie Policy are the entire agreement between you and Ventiere regarding the Platform and supersede prior understandings.

Severability: if any provision is held unenforceable, it is severed and the remainder continues in full force; where possible it is read down to the maximum enforceable extent.

No waiver: a failure to enforce any right is not a waiver of it.

No third-party rights: save for Ventiere's affiliates and personnel (who may enforce the release and indemnity), no one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.

Assignment: Ventiere may assign or transfer these Terms; users may not without Ventiere's consent.

Survival: clauses relating to non-circumvention, fees, intellectual property, confidentiality, disclaimers, release, limitation of liability, indemnity, and governing law survive termination.

Governing law and jurisdiction: England and Wales, with exclusive jurisdiction of its courts.

If you have any questions regarding these Terms or the use of the Platform, you may contact Ventiere using the details below:

Ventiere will make reasonable efforts to respond to enquiries within a commercially reasonable timeframe.